Client stories

Now

Within two years she turned the woodworking she started at weekends into a part-time job and moved to a four-day week at the bank.

“I thought I would resign. I didn't; but I no longer sit in the car park.”

Now

She halved the number of weekly meetings at the agency and switched off email after 7 pm. For the first time she left her phone in a drawer for a week's holiday.

“Writing the list of things to drop was harder than writing my to-do list.”

Now

He realised the decision was not about moving but about how to tell his family. He accepted the offer and also wrote down a return date for the first year.

“In the third session I said the decision out loud. Saying it made it easier.”

Now

She set up regular fortnightly one-to-ones with her team. Six months later nobody in the team wanted to leave.

“Most of all I learned that delaying feedback was easier for me, not for the team.”

Now

After two trial projects he moved into vocational training; he now teaches workshop classes at a vocational high school.

“It wasn't too late. But I could not have known without trying.”

Now

He changed how the leadership team meets: decisions are now made in the room and objections are raised at the table.

“I had mistaken silence for agreement.”